Contact us

I purchase my insurance on my own

Call the customer service department for your plan:

HMO Plans
(800) 759-3436
Monday through Friday from 8 a.m. to 6 p.m.

PPO Plans
(800) 944-9399
Monday through Friday from 8 a.m. to 6 p.m.

Customer Service Accounts Receivable
(888) 735-2542
Monday through Friday from 8 a.m. to 6 p.m.

Mailing address:

Health Alliance Plan
1414 E. Maple Road
Troy, MI 48083

I get my insurance through my employer

Call the customer service department for your plan:

HAP HMO
(800) 422-4641
Monday through Friday from 8 a.m. to 6 p.m.

HAP PPO
(888) 999-4347
Monday through Friday from 8 a.m. to 6 p.m.

Self-Funded (ASO, EPO, HMO and PPO)
(866) 766-4709
Monday through Friday from 8 a.m. to 6 p.m.

Call the customer service department for your plan:

• HAP Medicare Connect (HMO): (800) 801-1770 (TTY: 711)
• HAP Senior Plus Henry Ford Tiered Access (HMO): (800) 801-1770 (TTY: 711)
• HAP Medicare Medical Access (HMO): (800) 801-1770 (TTY: 711)
• HAP Senior Plus^® (HMO-POS): (800) 801-1770 (TTY: 711)
• HAP Medicare Connect (HMO): (800) 801-1770 (TTY: 711) 
• HAP Medicare Explore (PPO): (888) 658-2536 (TTY: 711)
• HAP Senior Plus^® (PPO): (888) 658-2536 (TTY: 711)
• HAP Medicare Complete Duals (HMO D-SNP): (800) 848-4844 (TTY: 711)

Our team members can take your call during the following times:

• 8 a.m. to 8 p.m., Seven Days a Week (Oct. 1 – March 31)
• 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30)

Mailing address:

Health Alliance Plan
1414 E. Maple Road
Troy, MI 48083

At all other times, you can access our Interactive Voice Recording system at the same number and leave your name and phone number. We’ll return your call the next business day. Please don’t share personal health information when you leave your message.

For questions about purchasing a Medicare plan, contact a HAP Medicare sales representative at (888) 268-0067 (TTY: 711). Medicare Experts are available April 1 through Sept. 30: Monday - Friday, 8 a.m. to 8 p.m. Oct. 1 through March 31: seven days a week, 8 a.m. to 8 p.m.